Appointments

Online booking

We are in the process of developing our online appointments booking system.  Currently we are able to offer a restricted range of appointment types to be booked online.  We expect to increase this range in the near future.

Face-to-face/telephone booking

Circumstances permitting we can usually offer face-to-face or telephone appointments on the day, although not always with the doctor of choice

Most doctors have some pre-bookable appointments for 2-3 weeks ahead - these do get booked up fairly quickly

If you do not need a face-to-face consultation you can book a telephone appointment with a doctor or nurse. These are booked in the same way as a surgery appointment - in other words, they may be booked in advance. We will take your number and the doctor will ring you at or near the agreed time

PLEASE NOTE we are unable to contact you if your phone is call barred as our number is automatically withheld so please bear this in mind when leaving your contact number

Requests for home visits will initially be triaged by a practice nurse in the mornings or by the on-call doctor in the afternoons

Surgery appointments for practice nurses and other clinics may usually be made in advance

Home Visits

• If possible please try to telephone reception before 10am if you require a home visit.
• A doctor or nurse may phone you back as it is possible that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse to see you, or indeed to arrange a hospital attendance.
• House visits are only available for patients who are housebound because of illness or disability.
• Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

• Generally speaking we will get in touch should test results be abnormal, however if you wish to find out the results of recent tests please contact the surgery after 2pm Monday to Friday and ask to speak to the Personal Assistant of the GP who requested the test
• Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate UNLESS that person has given prior permission for the release of this data or if they are not capable of understanding the results
• When you take your test you will be told how long it will be before the results are returned to the practice
• It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.